General FAQs

Can EPi process parts for me?

Yes! EPi's staff would be more than happy to process sample parts for you. We actually prefer it that way, so that you can see exactly how the finishing looks on your parts, and you can be sure you'll be happy with the results. Please fill out the Parts/Lab Finishing Request Form.

Are there distributors of EPi products near my location?

Please call EPi at 262-786-9330 or email:

Where can I find a technical data sheet (TDS) or safety data sheet (SDS) for EPi's products?

These documents can be found on each product page. You can download PDFs of TDSs, SDSs, product brochures, and more.

Shipping & Returns

When will my order ship?

Please see each individual product page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24–48 hours of shipment.

How do I track my order?

Click the "Account" link at the top right-hand side of our site to track your order.

An item is missing from my shipment.

Click the "Account" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance at 262-786-9330 or

How do I return a product?

Please call us at 262-786-9330 or email:

International Orders

Does EPi ship to international countries?

EPi's ecommerce site cannot accept online online orders from outside the continental United States.

To place an order for shipment to Alaska, Hawaii, Puerto Rico, or an international country, please call 262-786-9330 or email


How do I create an account?

Click the "Login or Register" link at the top right-hand side of site.